The Company Moneliq Limited (company number 12213334) is registered in England and Wales with registered
address 6-9 The Square, Stockley Park, Uxbridge, England, UB11 1FW. We are regulated by the
Financial Conduct Authority as an Electronic Money Institution under the Electronic Money Regulations No.
These are the rules on which we provide our Services to you. Please read them carefully before you
start to use our Services.
These rules tell you who we are, how we will provide the Services to you, how
these rules may be changed or ended, what to do if there is a problem and other important information. If
you think that there is a mistake in these rules or require any changes, please contact us to discuss.
These rules refer to the following additional documents, which also apply to your use of our
you, or that you provide to us. By using our Services, you consent to such processing, and you
all data provided by you is accurate.
- Terms and Conditions which sets out the permitted uses and prohibited uses of our Services.
By visiting our website and/or using our Services you confirm that you accept and agree to these rules. If
you do not agree, please do not use our Services.
Please note that we can amend these rules from time to time. Please check this Agreement to ensure you
understand the rules that apply at that time:
In some instances, we may change this Agreement immediately. Changes to this Agreement which are (1) more
to you; (2) required by law; or (3) related to the addition of a new service, extra functionality to the
existing Service; or (4) changes which neither reduce your rights nor increase your responsibilities, will
come into effect immediately if they are stated in the change notice.
- API means the application programming interface provided by Moneliq1.
- App means the mobile application
software, the data supplied with the software and the associated media1.
- Balance means any amounts held in your Moneliq Account.
- Business Day means a day other than a Saturday, Sunday, or a public holiday in
England when financial institutions are open for business.
- Framework Contract means a contract for payment services which governs the future execution of
individual and successive payment
transactions, and which may contain the obligation and conditions for setting up a payment account.
- Services means all products, services, content, features, technologies, or functions offered by us
and all related
websites, applications (including the App), and services (including the Website and API).
- Source Currency means the currency which you hold and/or fund your payment order with.
- Moneliq Account means
the account you have opened with us in accordance with the terms of this Agreement.
- Website means any webpage, including but not limited to https://www.moneliq.com/, where we provide
the Services to you.
Your right to use the App and the API. In consideration of you agreeing to abide by the terms of this
Agreement, we grant you a non-transferable, non-exclusive licence to use the App on your device and the API
subject to this Agreement. We reserve all other rights.
3. Who can use our Services
3.1 You must be 18 years or over. If you are an individual, you must be 18 years or older to use our
Services and by opening a Moneliq Account you declare that you are 18 years or older.
3.2 You must have authority to bind your business. If you are not a consumer, you confirm that you have authority to bind any
business or entity on whose behalf you use our Services, and that business or entity accepts this
3.3 Your use of the Moneliq Account must not violate any applicable laws. You commit to us that
your opening and/or using of a Moneliq Account does not violate any laws applicable to you. You take
responsibility for any consequences of your breach of this section.
4. Your Moneliq Account
4.1. About your Moneliq Account
- Your Moneliq Account allows you to hold, send or receive payments.
- The money held on your Moneliq
Account does not expire other than when your account is closed, read these rules for more details.
- The money held on your Moneliq Account will not earn any interest.
- You may hold your money in any currencies which we support from time to time.
- You may withdraw money from your Moneliq Account at any time subject
to certain conditions, please read these rules for more details.
- Certain limits may be placed on your Moneliq Account depending on your country of residence,
verification checks or other legal considerations. Please contact us if you have any questions about
- The money held on your Moneliq Account belongs to the person or legal entity which is registered as
the Moneliq Account holder.
- Unless you have our consent in writing, you must not allow anyone to operate your Moneliq
Account on your behalf.
4.2. We follow the requirements under the UK Electronic Money Regulations 2011 which are designed to ensure
the safety of funds held in money accounts like your Moneliq Account.
4.3. You may only use your Moneliq Account Number to receive funds into your Moneliq Account for the
- receiving your own salary and/or wages
- receiving payouts from e-commerce and freelancer platforms
- receiving payments from family, friends, or other people you know for personal purposes
- receiving payments from your clients and other third parties for the purpose of business
- orders processing by Moneliq side behalf of you
Please note that you may not use your personal Moneliq account to receive business payments.
4.4. Getting started
- Open a Moneliq Account. To start using our Services, you must open a Moneliq Account and provide
your details as prompted.
- Information must be accurate. All information you provide to us must be
complete, accurate and truthful always. You must update this information whenever it changes. We
cannot be responsible for any financial loss arising out of your failure to do so. We may ask you at
any time to confirm the accuracy of your information and/or provide additional supporting
- Transacting on your own account. All activities under a Moneliq Account shall be deemed
as activities carried out by the registered user. You shall only use the Services to transact on
your own account and not on behalf of any other person or entity.
- One account per person or entity.
You may only open one Moneliq Account unless we have agreed in writing the opening of additional
accounts. The Company may refuse the creation of duplicate accounts for the same user. Where
duplicate accounts are detected, Moneliq may close or merge these duplicate accounts at its sole
4.5. Keep your Moneliq Account safe
4.5.1. What to do. You must:
- Change your password regularly and ensure that it isn’t reused across other online accounts.
- Contact our customer support if anyone asks for your Moneliq password.
- Set up 2-step authentication where prompted.
- Keep your e-mail account secure. You may reset your Moneliq Account password using your email
address. Let our customer support knows immediately if your email address becomes compromised.
4.5.2. What NOT to do. You must NOT:
- Disclose your Moneliq Account password. Keep them safe.
- Let anyone access your Moneliq Account or watch you accessing it.
- Use any functionality that allows your login details or passwords to be stored by the computer
or browser you are using or to be cached or otherwise recorded.
- Do anything which may in any way avoid or
compromise the 2-step authentication process.
4.5.3. Contact us if you suspect your Moneliq Account has been compromised. If you suspect your Moneliq
Account or other security credentials are stolen, lost, used without your authorisation, or otherwise
compromised, you must contact our customer support immediately, you are also advised to change your
password. Any undue delays in notifying us may affect the security of your Moneliq Account and result in you
being responsible for financial losses.
4.5.4. You may authorise third parties to access your Moneliq Account
to provide their services to you, including authorising them to initiate payments from your Moneliq Account.
You acknowledge that if you authorise a third party to access your Moneliq Account, we may disclose certain
information about your Moneliq Account to this third party. We are not responsible for any such third
party’s use of your Moneliq Account or any information in your Moneliq Account. Granting permission to a
third party does not relieve you of your responsibilities under this Agreement, including notifying us if
your Moneliq Account has been compromised or if a transaction is incorrect or unauthorised.
4.6. Maintaining your Moneliq Account
4.6.1. All your transactions (including your current Balance, money you
have received, sent and/or withdrawn) are recorded in the transaction history section of your Moneliq
Account. You may access this information after you log in to your Moneliq Account. We have allocated a
reference number to each transaction; you should quote this reference number when communicating with us
about a particular transaction.
4.6.2. You must check your Moneliq Account regularly and carefully and
contact us immediately if you don’t recognise a transaction or think we have made a payment incorrectly. You
must tell us about any unauthorised or incorrectly executed transactions immediately; otherwise, you may not
be entitled to have any errors corrected.
4.6.3. If your Moneliq Account goes into a negative amount,
including because of a chargeback, reversal of a transaction, deduction of fees or any other action carried
by you or a third party, that negative amount represents an amount you owe to Moneliq and you promise to
repay the negative amount immediately without any notice from us. We may send you reminders or take such
other reasonable actions to recover the negative amount from you, for example, we may use a debt collection
service or take further legal actions. We may charge you for any costs we may incur because of these
4.6.4. You are responsible for any taxes which may be applicable to payments you make or
receive, and it is your responsibility to collect, report and pay the correct tax to the appropriate tax
4.7. Closing your Moneliq Account
4.7.1. You may end this Agreement and close your Moneliq Account
at any time by contacting our customer support.
4.7.2. At the time of closure, if you still have money in
your Moneliq Account, you must withdraw your money within a reasonable period by following the steps
described in section 9. After a reasonable period, you will no longer have access to your Moneliq Account,
but you can still withdraw your money by contacting our customer support. You have the right to do this for
a period of 5 years from the date your Moneliq Account is closed.
4.7.3. You must not close your Moneliq Account to avoid an investigation. If you attempt to close your
Moneliq Account during an investigation, we may hold your money until the investigation is fully completed
to protect our or a third party’s interest.
4.7.4. You agree that you will continue to be responsible for all
obligations related to your Moneliq Account even after it is closed.
5. Getting to know you
We are required by law to carry out all necessary security and customer due diligence
checks on you (including any parties involved in your transaction for example, your recipient) to provide
any Services to you. You agree to comply with any request from us for further information and provide such
information in a format acceptable to us. In addition, you agree that we may make, directly or through any
third party, any inquiries we consider necessary to validate the information you provided to us, including
checking commercial databases or credit reports. You authorise us to obtain one or more of your credit
reports, from time to time, to establish, update, or renew your Moneliq Account with us or in the event of a
dispute relating to this Agreement and activity under your Moneliq Account.
6. Uploading money into your Moneliq Account
6.1. To upload money, you need to log in to your Moneliq Account and follow the steps as they appear on
screen. We are not responsible for the money you have uploaded until we have received them. For clarity, in
an upload transaction, we are the recipient of funds and not the payment services provider.
6.2. You may be
presented with one or more methods of upload for example, bank transfer, credit cards or debit cards (in
this Agreement, we will call these methods “Paying Methods”). The number of Paying Methods made available to
you will depend on several factors including where you live and your verification status with us. Paying
Methods are not part of our Services, they are services provided by third parties for example, the card
provider which issued you with your credit/debit card. We cannot guarantee the use of any Paying Method and
may change or stop offering a Paying Method at any time without notice to you.
6.3. Payment instrument must
be in your name. Any payment instrument (for example, the credit card or debit card) you use with your
chosen Paying Method must be in your name.
6.4. Chargebacks on your payment instrument. If you selected a
Paying Method which gives you chargeback rights (for example in relation to your credit card, you may ask
your card provider to reverse a transaction on your card), you promise that you will only exercise this
chargeback right if:
- we have breached this Agreement; or
- there was an unauthorised use of your payment instrument.
You promise that you will not exercise your chargeback right for reasons which we are not responsible,
including a dispute with your recipient or if there are insufficient funds in your payment instrument. If we
need to investigate or take any actions in connection with a chargeback raised by you, we may charge you for
our costs in doing so and may deduct such amount from your Moneliq Account.
6.5. Upload limits on your
Moneliq Account. For legal and security reasons, we impose limits on how much you can upload into your
6.6. When we will credit your Moneliq Account. We will credit your Moneliq Account once we
have received your money. For some Paying Methods such as credit or debit card, we will credit the money to
your Moneliq Account as soon as possible subject to our right of reversal.
7. Sending money
7.1. To set up a payment order via your Moneliq Account, you need to provide certain information to us
including (a) the full name of your recipient, (b) your recipient’s bank account details or their Moneliq
Account details and (c) amount to be transferred.Please note that we may place limits on the amount you may
send per transfer.
7.2. If your payment order is received by us after 5pm on a Business Day or not on a
Business Day, your payment order will be deemed received on the following Business Day.
7.3. Once we have received your payment order, we will display it under the Activity section of your Moneliq
account. Each payment order is given a unique transaction number which you can find there. You should quote
this number when communicating with us about a particular payment order.
7.4. We will only process your
payment order if we hold or have received sufficient cleared funds in your Moneliq Account. It is your
responsibility to fund your payment order in a timely manner. We cannot be responsible for the time it takes
for the money to be sent to us by your bank or payment service provider.
7.5. We carry out verification
checks, and these checks may increase the time it takes to process your payment order. We cannot be
responsible for any delays as a result of carrying out those checks.
7.6. The estimated completion time of
your payment order is notified to you when you complete the setup of your payment order.
7.7. We will use
reasonable efforts to ensure funds arrive at your recipient’s account within the notified timeframe. We will
use reasonable efforts to ensure that the funds arrive in the recipient’s bank account or payment account
within the timelines notified to you. We do not have any control over the time it may take for the
recipient’s bank or payment provider to credit and make available funds to the recipient.
7.8. If we are
unable to complete your payment order, we will let you know and, if possible, the reasons for the refusal
and an explanation of how to correct any factual errors. However, we are not required to notify you if such
notification would be unlawful.
7.9. You can cancel your order before it is not started to process.
must make sure that the information you provide when setting up a payment order is accurate. If we have
processed your order in accordance with the information you have provided to us it will be considered
correctly completed even if you have made a mistake.If you provide incorrect information with your payment
order, we will use reasonable efforts to recover the funds for you and may need to charge you a fee for
8. Receiving money
8.1. You can receive money into your Moneliq Account using methods which we support
from time to time.
8.2. Any money you receive into your Moneliq Account will be recorded in the transaction
history section of your Moneliq Account. You should check the incoming funds in your Moneliq Account against
your own records regularly and let us know if there are any irregularities.
8.3. You acknowledge that the
money received in your Moneliq Account ("Received Amount") may be subject to reversal and you agree that we
may deduct the Received Amount from your Moneliq Account if it was reversed by the person who paid you the
Received Amount or any relevant payment services provider.
9. Withdrawing from your Moneliq Account
9.1. After you log in to your Moneliq Account, you may request all or part of your money held in your Moneliq Account
to be withdrawn.
9.2. You may be presented with one or more methods of withdrawal (in this Agreement, we will
call these methods "Payout Methods"). The number of Payout Methods made available to you will depend on
several factors including where you live and your verification status with us. We cannot guarantee the use
of any Payout Method and may change or stop offering a Payout Method at any time without notice to you, but
we will ensure that you will always have at least one Payout Method available to you.
9.3. Payout Methods are
not part of our Services, they are services provided by third parties for example the bank where you hold
your bank account. For the purposes of a withdrawal transaction, we are a payer and not a payment service
9.4. When setting up your withdrawal request, you must ensure that the information you provide is
correct and complete. We will not be responsible for money sent to the wrong recipient because of incorrect
information provided by you. If you have provided wrong information to us, you may ask us to assist you in
recovering the money, but we cannot guarantee that such efforts will be successful.
9.5. You agree that your Moneliq Account is subject to withdrawal limits. If your withdrawal request exceeds
the current limit, we may decline your request and require you to provide additional documents to us so that
we can carry out additional checks before allowing the money to be withdrawn.
10. Payment Processing Services
10.1. To use the Services, you must have, and continue to have, a Business
account. If your Business account is closed, you will no longer be able to use the Services.
10.2. To use the Services, you must also apply to, and be accepted by, us. If you are a Business customer and we accept your
application, we will activate your "Merchant account", which is used to access the Services.
10.2.1. Information which you need to provide
To apply to use the Services as a Business customer, you must provide
us with the information we request about your business. This might include your website, merchant category
code, average transaction ticket, highest transaction ticket, average monthly volumes, chargeback ratio, tax
information, length of product fulfilment, the countries in which you will be carrying out your business
activities, or any other information that we ask for. We call all this together the "Information".As well as
reviewing the Information you provide, we may also need to undertake further due diligence which may include
retrieving information about you and your business activity from third parties. These third parties may
include our service providers, credit reporting agencies, background checks and information bureaus. By
agreeing to this Agreement, you agree that we may retrieve this information, and you also agree that you
will provide us with any reasonable assistance to provide that information.We may also request Information
from you, retrieve information about you, or review the information we hold about how you are using the
Services, after your account is opened. If any Information you have previously provided changes or becomes
incomplete or out of date, you must let us know.We will review all the Information provided by you and the
information retrieved about you from time to time and make a decision about whether to activate (or
deactivate) your Merchant account.When you use a specific payment method, we may also need to share any
Information received from you, or information obtained about you, or the information we hold about your use
of the services, with the partners we use to provide that payment method. We may need to do this when we are
deciding whether to offer you the Services, or while you're using the Services.
10.2.2. Permitted and prohibited actions
You can only use the Services to accept payments from people who purchase your goods or
services in the course of your business activities. In this Agreement, we call these people "Customers", and
we call each payment you accept or process for a Customer a "Transaction".You can also only use the Services
yourself, and only in your own right, in the course of your business activities. This means that you cannot
allow anyone other than you to use the Services and you cannot use the Services to accept or process
payments on behalf of anyone else. It also means you cannot use the Services in a personal capacity, outside
of your business activities. You are responsible and promise to pay us immediately if we suffer any loss,
relating to any acts and omissions of anyone who uses your account to access the Services.You must also use
the Services in a lawful and proper manner. This means that you must obey all international and domestic
laws, rules, and regulations that apply. These may include the requirements of payment systems or other
third parties, as well as legislative bodies.In particular, you must comply with any requirements relating
to refunds, chargebacks, the use or provision of financial services, payment services, notification and
consumer protection, unfair competition, privacy, advertising, and any other laws relevant to your
Transactions.You cannot use the Services to process any other transactions prohibited by this Agreement
either.If you accept or process any transactions that are prohibited by this Agreement between us, or we
think your business is exposing us to an unacceptable risk, then we may immediately terminate or suspend
your use of the Services, or refuse, refund, condition, or suspend the activities we think are in breach. We
may also do this if we think you are trying to or are likely to do one of these things, even if you don't
actually do it.
10.2.3. Types of transactions which you cannot process
You cannot use the Services to process any
"Illegitimate Transaction". This means any transaction which is inaccurate, incomplete, not typical for your
business, without the Customer's authorisation, contrary to any applicable laws, suspicious, fraudulent, or
made for purposes other than in connection with the business purposes you have described to us. It also
includes any transaction which is not a legitimate legal commercial transaction between you and your
Customers for goods or services that are free of liens, claims, and encumbrances.We have no way of knowing
if a transaction is an Illegitimate Transaction and you are responsible for identifying and preventing any
Illegitimate Transactions. You must monitor whether your transactions are Illegitimate Transaction and, if
you are unsure, take steps to ensure they are not Illegitimate Transactions before submitting them for
processing. You are solely responsible for any losses you incur due to any Illegitimate Transactions.
You may not use the Services to enable you or any other person to benefit from any activities that we decide
are a prohibited business or activity from time to time (collectively, "Prohibited Business"). Prohibited
Business includes the use of the Services in or for the benefit of a country, organisation, entity, or
person embargoed or blocked by any government, including those on sanctions lists identified by the United
States Office of Foreign Asset Control (OFAC), the European Commission, or the United Kingdom. It also
includes any business which we or any third party we use to process payments otherwise decides is a
Prohibited Business.If you are uncertain whether a category of business or activity is a Prohibited Business
or have questions about how these restrictions apply to you, please contact us.
10.3. You are solely
responsible for your relationship with your customers. This means that you are solely responsible for the
nature and quality of the products or services you provide, their delivery, support, refunds, returns,
disputes, and chargebacks, and for any other aspect of your relationship with your customers. You undertake
to us to meet your responsibilities to your customers under any applicable laws.We are not responsible in
any way for your relationship with your customers or otherwise for the products or services you publicise or
sell. In particular, we will not provide your customers with any support regarding Transaction receipts,
product, or service delivery, returns, refunds, and any other issues related to your products, services, or
However, it is very important to us that your Customers understand the purpose, amount, and
conditions of the charges you submit using the Services. With that in mind, when using the Services, you
- accurately communicate, and not misrepresent, to your customers the nature of the Transaction, prior to
submitting it to us
- provide Customers a meaningful way to contact you in the event that the product or
service is not provided as described
- not use Services to sell products or services in a manner that is
unfair or deceptive, exposes Customers to unreasonable risks, or does not disclose material terms of a
purchase in advance
- not refund Charges in cash
- follow any legal consumer protection obligations you have
when you transact with individuals
- have a reasonable return, refund, cancellation, or adjustment policy,
and clearly explain the process by which Customers can access it.
We call these your "Seller Obligations".
10.4. Additionally, to the Business Fees, you are also responsible for any and all costs, penalties,
liabilities, charges, fees, levies, expenses and/or Fines imposed on you or on us by us or any third party
in connection with your use of the Services. This means you must pay any such amount on demand.
will you receive the payments, we process for you?To provide the Services, we need to act on your behalf.
You authorise and appoint us (and any third parties we use) as your agent to process, receive and settle any
payment processing proceeds owed to you through the Services. This includes the act of directing, receiving,
holding, and settling the proceeds of any Transaction.
After we process a Transaction, we will
settle the funds into (or out of) the relevant Business account in your name. We call this account a "Payout
account" in this Agreement.
We may change the Payout Schedule, suspend any settlement to the Payout account, or suspend your entitlement
to withdraw all or some of the balance of your Payout account at any time, including after this Agreement
come to an end. For example, we may do so:
- where there are pending, anticipated, or excessive disputes, refunds, or reversals
- if we suspect or
become aware of suspicious activity
- if we reasonably determine that we may incur losses resulting from
credit, fraud, or other legal risks associated with your activity
- where we are required to by any
applicable rules, obligations, or laws
- if we have any other reasonable justification; or
- if we suspend
any settlement or withdrawal, we'll let you know why, unless we are legally not permitted to do so.
We may also reduce any amount settled to your Payout account by the amount of any fees, fines, or other
amounts you owe to us for any reason. If the amount you owe us exceeds the amount due to you for settlement,
we may also recover the amounts from other accounts you hold with us or from any payment method you have
linked to your Business account.
Once we process a payout to your Payout account, this will satisfy your
Customers obligations to make payments to you. Those obligations will still be satisfied, even if the money
has not yet settled because of our rights to withhold all or part of a Transaction under this
10.5.2. The Reserve
To protect ourselves against the risk of providing the Services to you, we will
always withhold a percentage of each Transaction value processed for you for a period of time. We call this
a "Reserve". The Reserve will be released to your Payout account after a specified length of time, subject
to any other obligations you may have.
We will determine the Reserve, and the period of time it is held for,
based on our assessment of the risk you pose. The percentage amount may be anywhere between 0% and 100%, and
the period of time is also at our discretion.
We can change the percentage amount or the period of time at
any notice, and we'll let you know if we do. For example, we may do so if:
- your or your Customers' activities increase the risk of loss to us or to your Customers
- you have
violated this Agreement, or we think you are likely to
- we think the number of disputes or refunds
you have is high
- we think that the period of time between a Transaction and delivery of your
services to your Customer is significant
- we have any other reasonable basis for doing so.
We may fund the Reserve with funds processed through your use of Services, by debiting the Payout Account or
by exercising any other right we have to recover funds from you under this Agreement.
All funds resulting from our processing of Transactions are held in pooled clearing accounts we hold with our
banking partners. We will settle funds to and from these clearing accounts. However, you have no rights to
the clearing accounts or to any funds held in them, or to any interest earned on them. You will only begin
to have an entitlement to any funds once they are accessible in your Payout Account in accordance with this
10.5.4. Security interests
You grant us a lien and security interest in all funds for Transactions
that we process for you, including funds that we deposit into your Payout Accounts, as well as funds held in
any other accounts to which such Transaction funds are deposited or transferred.
This means that if you have
not paid funds that you owe to us, your Customers, or to any of our affiliates, we will have a right
superior to the rights of any of your other creditors to seize or withhold funds owed to you for
Transactions that we process through the Services, and to debit or withdraw funds from any account you hold
If we require it, you will need to execute and deliver any documents and pay any associated Fees we consider
necessary to create, perfect, and maintain this security interest. If you don't wish to do this, we may need
to terminate this Agreement for breach and stop providing the Services to you.
10.5.5. Dormant Accounts
If you leave any funds dormant and you do not give us instructions where to send them, we may be required by law to
deem the funds to be abandoned by you. To the extent required by law, we will attempt to provide you notice
if we hold funds payable to you in an account beyond the applicable dormancy period for abandoned property
or under the Electronic Money Regulations. If we are unable to contact you, we will treat the funds to be
abandoned. This may mean we need to deliver them to the appropriate government authority.
10.6. Disputes, refunds, and chargebacks
Even authorised Transactions may be subject to a dispute by a Customer, or otherwise
reversed. We are not responsible for, or liable to you, for any Transaction which is later the subject of a
dispute, refund, chargeback, other reversal or which is otherwise submitted without authorisation or proper
basis. Rather, you are responsible to us for these things.
If a Transaction is reversed, this means that the
amount you received will be taken out of your accounts and returned to the Customer. This will be shown on
your transaction history. For example, we may reverse a Transaction where:
- it was made in connection with an Illegitimate Transaction or a Prohibited Business
- it was made
following or in connection with a breach of this Agreement
- a third-party partner (like a card
scheme) has invalidated the charge, or it breaches their requirements
- funds we settled to you
without authorisation or otherwise in error; and
- a successful claim.
You may have the ability to challenge a reversal by submitting evidence. We may request additional
information to assist with assessing the challenge. We may need to share this information with the third
parties we worked with to process the payment as well. However, we cannot guarantee that any challenge will
be successful. We (or those third parties) may deny your challenge for any reason we (or they) deem
appropriate. You may not submit a new charge which duplicates a Transaction that is subject to a dispute.You
are also responsible for all losses you incur when lost or stolen payment credentials or accounts are used
to purchase products or services from you. This is because we do not protect you against losses caused by
fraud under any circumstances. For example, if someone pretends to be a legitimate buyer but is a fraudster,
you will be responsible for any resulting costs, including any disputes, even if you do not recover the
fraudulently purchased product.
If a transaction is reversed, you cannot resubmit it.
10.7. Reconciliation and error notification
You agree to review your Merchant account, and immediately notify us of any errors. We
will investigate any reported errors, including any errors made by Moneliq or a third party we use to
provide the Services, and, when appropriate, attempt to rectify them by crediting or debiting the Payout
account. However, you should be aware that your ability to recover funds you have lost due to an error may
be very limited or even impossible, particularly if we did not cause the error, or if funds are no longer
available in any Payout account.For Transaction errors, we will work with you and our third-party providers
to correct a Transaction error in accordance with any applicable rules, regulations, or laws. If you fail to
communicate an error to us for our review without undue delay and, in any event, within 13 months after you
discovered it, you waive your right to make any claim against us or any third party we work with to deliver
the services for any amounts associated with the error.
10.8. If Payment Terms do apply to a payment method,
we'll let you know before you use the method, and the Payment Terms will form part of this agreement once
you use the payment method. We may add, remove, or change payment methods at any time. When we do so, we
will add, remove, or change the relevant Payment Terms, and let you know. Your continuing use of a payment
method will constitute your agreement to any such additions, removals, and changes.
Payment Terms, or additional terms for payment methods or types, may or may not be otherwise expressly
referred to in this Agreement.
10.9. Merchant initiated transactions We may allow you to use the Services to
initiate payments on behalf of a consent you have obtained from a customer, but without the customer
necessarily being present. We call these "merchant-initiated transactions". You cannot do this without our
express permission.If you submit a merchant-initiated transaction, you must:
- Get your customer's authorisation, in advance, to obtain the payment. This authorisation must be
specific to how the amount will be determined (for example, is it set or variable) and when and how
often the payment will be taken (for example, at a regular interval, or on the happening of an
- Provide the customer with a copy of terms and conditions for any subscription and obtain the
customer's agreement to them. Those terms and conditions which must include confirmation that the
customer agreed to a subscription, the start and end date of the subscription, details of the goods
or services, the ongoing transaction amount and billing frequency, whether any of these things will
change after a set time or trial period.
- Provide the customer with a warning in advance of, and a
transaction receipt after, every time you initiate a merchant-initiated transaction. This must state
the transaction amount and date, for the initial transaction and for subsequent recurring
transactions. You must do this even if no amount is due to be paid (for example, due to a promotion
or trial period).
- Provide the customer with a simple mechanism to easily cancel any subsequent
transactions online, regardless of how they initially signed up the subscription.
- You must keep a
record of the basis on which you determined any submitted Charge was eligible to be submitted as a
merchant-initiated transaction and make such records available to us, our regulators and/or our
auditors immediately on request.
10.10. Payment cards When accepting payment card payments, you must comply with all applicable rules of
the card scheme. You’ll need to comply with any applicable Visa and Mastercard rules applicable to your
and jurisdiction. Any breach of these rules will be considered a breach of this Agreement.Card schemes may
change their rules at any time, without notice. We will notify you when we become aware of any changes, and
you will need to comply with them straight away. Depending on the change, we may need to change the Services
(at any time) to implement it.
When you accept payment card payments, we need to share a range of information
with card schemes about the transactions we process for you using their cards, and if you do certain things
you will need to automatically report those things to the schemes. This could include us submitting you to
the Member Alert to Control High-Risk Merchants (MATCH) Compliance Programme, Visa Merchant Alert System
(VMAS). If you are added to one of these lists, you may be unable to accept payments from payment cards. You
understand and consent to our sharing this information and to the listing itself, and you will fully
reimburse us for any losses we incur from third-party claims, and you waive your rights to bring any direct
claims against us that result from such reporting. Our reporting of information under this paragraph is
separate from any other right that we may exercise under this Agreement, and we may separately terminate
this Agreement, suspend your Merchant Account due to the misuse or damaging activity that caused us to make
If you engage a third-party processor to create and deliver a payment card transaction directly
to the payment card network, then you may be able to specify that the transaction will be cleared and
settled by Moneliq via our Services. If you intend to make use of this service, you first must let us know
first. If you engage a third party to deliver this service, and you are permitted to designate Moneliq in
this manner, then you take the risk of the third party properly delivering the transaction to the payment
card network. You understand and agree that Moneliq will only clear and settle to you funds for Transactions
that are received by the payment card network. You further assume responsibility for any failure by such
third party to comply with the applicable Network Rules.
10.11. You must comply with the Payment Card
Industry Data Security Standards ("PCI-DSS") and, if applicable to your business, the Payment Application
Data Security Standards (collectively, the "PCI
Standards"). The PCI Standards include requirements to maintain materials or records that contain payment
card or Transaction data in a safe and secure manner with access limited to authorised personnel.The
specific steps you will need to take to comply with the PCI Standards will depend on your implementation of
You will promptly provide us, or any applicable Payment Method Provider or Payment Method
Acquirer, with documentation demonstrating your compliance with the PCI Standards upon our request. If you
are unable to provide documentation sufficient to satisfy us, the Payment Method Providers, or the
applicable Payment Method Acquirers, that you are compliant with the PCI Standards, then Moneliq, and any
applicable Payment Method Provider or Payment Method Acquirer, may access your business premises on
reasonable notice to verify your compliance with the PCI Standards.If you elect to store or hold "Account
Data", as defined by the PCI Standards (including Customer card account number or expiration date), you must
maintain a system that is compliant with the PCI Standards.
If you do not comply with the PCI Standards, or
if we or any Payment Method Provider or Payment Method Acquirer are unable to verify your compliance with
the PCI Standards, we may suspend your Merchant Account or terminate this Agreement. If you intend to use a
third-party service provider to store or transmit Account Data, you must not share any data with the service
provider until you verify that the third party holds sufficient certifications under the PCI Standards and
notify us of your intention to share Account Data with the service provider. Further, you agree to never
store or hold any "Sensitive Authentication Data", as defined by the PCI Standards (including CVC or CVV2),
at any time. You can find information about the PCI Standards on the PCI Council's website.
10.12. If you are
a Business customer, you can end this Agreement at any point by giving us one month's notice, but you’ll
need to settle any amounts you owe to us because of your use of the Services.We can end this Agreement at
any time by giving you two months' notice. We can also end it at any time without giving you notice, if:
- you have materially breached this Agreement and not fixed that breach within seven days of us
asking you to
- we reasonably consider you are unlikely to continue to comply with this Agreement
- you have breached any applicable laws
- you do anything that may create harm or loss to the goodwill of us
or an external partner we use to deliver the Services
- we decide that you are no longer eligible for
the Services because of significant fraud, anti-money laundering or credit risk, or any other
- in our opinion you are or are likely to become insolvent or subject to any insolvency
proceedings (whether voluntary or involuntary)
- you do anything which, in our reasonable opinion, are
detrimental to our brand, image, reputation or prospects
- you are listed on any relevant sanctions
- your chargeback ratio exceeds our requirements.
If you or we end this Agreement:
- You agree
to complete or refund all pending Transactions, stop accepting new Transactions, and immediately
remove all Moneliq and payment network logos from your website (unless permitted under a separate
licence with the payment network).
- All licences granted to you by us under this Agreement will
- You will still be liable to us for any financial obligations under this Agreement or incurred
by you or through your use of the Services.
10.13. Our set off rights
You agree to pay all amounts owed to us and to our affiliates on demand. This
includes amounts owed to us outside of these Services. If you don't, you will be liable for any costs we
incur during collection in addition to the amount you owe.
Where possible, we will first attempt to collect
or set-off amounts owed to us and to our affiliates from balances from your use of the Services, from funds
that we hold in Reserve, from other accounts you hold from us, or from any payment method associated with
your Moneliq accounts. Our collection costs may
include, legal fees and expenses, costs of any arbitration or court proceeding, collection agency fees, any
applicable interest, and any other related cost.
At any time during the term of this Agreement and your use
of the Services, we may require you or your directors, parent company or other nominated third party to
provide a personal or company guarantee (a "Guarantee"). If we require you to provide us with a Guarantee,
we will advise you of the amount of, and the reasons for the Guarantee. If you fail to provide such
Guarantee, then we may immediately suspend or terminate your Merchant Account.
11. Our fees
11.1. You must pay the fees in connection with the use of our Services. We will not process your transaction
until we have received the fees from you.
11.2. We will let you know the exact amount payable by you when you
set up your order. You can see our fee structure on the “Pricing” page. For clarity, the fees applicable to
you as set out on the “Pricing” page forms part of this Agreement which may be subject to change.
agree that we are authorised to deduct our fees, any applicable reversal amounts, and/or any amounts you owe
us from your Moneliq Account. If you don’t have enough money in your Moneliq Account to cover these amounts,
we may refuse to execute the relevant transaction or provide any Services to you.
12. Intellectual property rights
12.1. While you are using our Services, you may use the Moneliq Materials
only for your personal use and solely as necessary in relation to those Services.
12.2. "Moneliq Materials"
include any software (including without limitation the App, the API, developer tools, sample source code,
and code libraries), data, materials, content and printed and electronic documentation (including any
specifications and integration guides) developed and provided by us or our affiliates to you, or available
for download from our Website. You may not, and may not attempt to, directly or indirectly:
- transfer, sublicense, loan, sell, assign, lease, rent, distribute, or grant rights in the Service or
the Moneliq Materials to any person or entity
- remove, obscure, or alter any notice of any of our trademarks, or
other "intellectual property" appearing on or contained within the Services or on any Moneliq
- modify, copy, tamper with or otherwise create derivative works of any software included in the
Moneliq Materials; or
- reverse engineer, disassemble, or decompile the Moneliq Materials or the Services or
apply any other process or procedure to derive the source code of any software included in the
Materials or as part of the Services.
13. Our responsibility for loss or damage
13.1. We are responsible to you for foreseeable loss and damage caused by us. If we do not reasonably meet
our commitments to you, we are responsible for loss or damage you suffer that is a foreseeable result of our
breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss
or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen
or if, at the time the contract was made, both we and you knew it might happen, for example, if you
discussed it with us during your account sign up process.
13.2. We do not exclude or limit in any way our
liability to you where it would be unlawful to do so. This includes liability for death or personal injury
caused by our negligence or the negligence of our employees, agents, or subcontractors, for fraud or
13.3. We are not liable for business losses. If you use our Services for any
commercial or business purpose we will have no liability to you for any loss of profit, loss of business,
business interruption, or loss of business opportunity.
13.4. We are not liable for technological attacks. We will not be liable for any loss or damage caused by a
virus, or other technological attacks or harmful material that may infect your computer equipment, computer
programs, data or other proprietary material related to your use of our Services.
13.5. We have no control
over websites linked to and from our Website. We assume no responsibility for their content or any loss or
damage that may arise from your use of them.
13.6. Our liability to you for unauthorised payments or our
mistake. In case of an unauthorised payment or mistake due to our error, we shall at your request
immediately refund the payment amount including all fees deducted by us. This shall not apply:
- where your Moneliq Account, or its personalised security features, are lost, stolen, or
misappropriated, if we believe you should have been aware of the loss, theft, or unauthorised use
- if you have acted fraudulently, in which case we will not refund you in any circumstances
- if you do not quickly notify us of security issues on your Moneliq Account (e.g., loss of your password), you
remain liable for losses incurred up to your notification to us
- if the payment transaction was
unauthorised but you have with intent or gross negligence compromised the security of your Moneliq
Account or failed to comply with your obligations to use your Moneliq Account in the manner set out
in this Agreement. In such a case you shall be solely liable for all losses
13.7. We are not liable for things which are outside of our control. We (and our affiliates) cannot be
liable for our inability to deliver or delay because of things which are outside our control.
13.8. You are
liable for breaking this Agreement or applicable laws. In the event of loss, claims, costs, or expenses
(including reasonable legal fees) arising out of your breach of this Agreement, any applicable law or
regulation and/or your, or any authorised third parties’, use of our Services, you agree to defend,
compensate us and our affiliates and hold us harmless. This provision will continue after our relationship
13.9. What happens if you owe us money? In the event you are liable for any amounts owed to us, we may
immediately remove such amounts from your Moneliq Account (if available). If there are insufficient funds in
your Moneliq Account to cover your liability, we reserve the right to collect your debt to us by using any
payments received in your Moneliq Account and otherwise you agree to reimburse us through other means. We
may also recover amounts you owe us through other collection avenues, including, without limitation, using a
debt collection agency. We may recover all reasonable costs or expenses (including reasonable attorneys'
fees and expenses) incurred in connection with the enforcement of this Agreement.
14. Accessing our services
We will try to make sure our Services are available to you when you need them. However, we do not guarantee
that our Services will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or
change all or any part of our Service without notice. We will not be liable to you if for any reason our
Services are unavailable at any time or for any period. You are responsible for making all arrangements
necessary for you to have access to our Services. If you have granted permission to a third party to access
your account, we may refuse access to that third party if we are concerned about unauthorised or fraudulent
access by that third party. We will give you notice if we do this, either before or immediately after we
refuse access, unless notifying you would be unlawful or compromise our reasonable security measures.
15. Information security
15.1. You are responsible for configuring your information technology, computer programs and platform in
order to access our Services. You should use your own virus protection software. We cannot guarantee that
our Services will be free from bugs or viruses.
15.2. You must not misuse our Services. You must not misuse
our Services by introducing viruses, trojans, worms, logic bombs or other materials which are malicious or
technologically harmful. You must not attempt to gain unauthorised access to our Website, our servers,
computers, or databases. You must not attack our Website with any type of denial-of-service attack. By
breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will
report any such breach to the
relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your
identity to them. In the event of such a breach, your right to use our Website and/or our Services will
16. When we can end this Agreement or suspend our Services
16.1. We may end this Agreement
by giving you two months’ notice. We may end this Agreement and close your Moneliq Account, or any service
associated with it by giving you two months’ prior notice.
16.2. We may suspend or close your Moneliq Account
without notice in certain circumstances. We may at any time suspend or close your Moneliq Account and/or end
this Agreement without notice if:
- you breach any provision of this Agreement or documents referred to in this Agreement
- we are requested
or directed to do so by any competent court of law, government authority, public agency, or law
- we have reason to believe you are in breach of any applicable law or regulation;
- we have reason to believe you are involved in any fraudulent activity, money laundering, terrorism
financing or other criminal or illegal activity.
16.3. We may suspend your Moneliq Account for security reasons. We may suspend your Moneliq Account or
restrict its functionality if we have reasonable concerns about:
- the security of your Moneliq Account; or
- suspected unauthorised or fraudulent use of your Moneliq Account.
16.4. We will give you notice of suspension where possible. We will give you notice of any suspension or
restriction and the reasons for such suspension or restriction as soon as we can, either before the
suspension or restriction is put in place, or immediately after, unless notifying you would be unlawful or
compromise our reasonable security measures. We will lift the suspension and/or the restriction as soon as
practicable after the reasons for the suspension and/or restriction have ceased to exist.
16.5. You cannot
use the App if this Agreement ends. On termination for any reason all rights granted to you in connection
with the App shall cease, you must immediately delete or remove the App from your devices.
17. How we may contact you
17.1. We usually contact you via email. For this purpose, you must always maintain
at least one valid email address in your Moneliq Account profile. You should check for incoming messages
regularly and frequently; these emails may contain links to further communication on our Website. If you
don’t maintain or check your email and other methods of communications, you will miss emails about your
transactions and our Services. We cannot be liable for any consequence or loss if you don’t do this. If we
have reasonable concerns either about the security of your Moneliq Account, or any suspected or actual
fraudulent use of your Moneliq Account, we will contact you via telephone, email, or both (unless contacting
you would be unlawful or compromise our reasonable security measures).
17.2. In addition to communicating via email, we may contact you via letter or telephone where appropriate.
If you have any complaints about us or our Services, you may contact us by email.Once we have
received your complaint we will acknowledge this via email indicated by you. We will then investigate all
the details of your complaint, and issue our response within a couple of days, but this can take up to 15
business days. If you are not happy with our resolution you can refer your complaint to the Financial
Ombudsman Service https://www.financial-ombudsman.org.uk/
19. Other important terms
19.1. Nobody else has any rights under this Agreement. This Agreement is between you and us. No other person
shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other
person to end or make any changes to this Agreement.
19.2. If a court finds part of this Agreement illegal, the rest will continue in force. Each of the
paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of
them are unlawful, the remaining paragraphs will remain in full force and effect.
19.3. Even if we delay in
enforcing this Agreement, we can still enforce it later. If we delay in asking you to do certain things or
in taking action, it will not prevent us taking steps against you later.
19.4. This Agreement supersedes any
other previous agreements.
19.5. This Agreement is governed by English law. Any dispute between you and us in
connection with your Moneliq Account and/or this Agreement may be brought in the courts of England and
20. Moneliq Card Supplement to the Customer Agreement
Your Card is linked to and supported by your Moneliq Account.
You can upload money by adding money to your Moneliq Account.Full information regarding this
Service will be available after its launch. Please follow the changes and notification on our Website